Frequently Asked Questions
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Broad Street Jewelry s the ongoing work of artist Sara Bradstreet, shaped by the rhythms of daily life and an intuitive, small-batch creation process. Each hand-assembled piece carries a memory of time and place, formed from found and gathered materials and shaped by quiet attention. These collections are made to accompany their wearer—moving through seasons, moments, and lives alongside them.
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Exchanges/Store Credits are accepted until 14 days after item is received.
Custom/altered/personalized items are non returnable/eligible for exchange.
In the event of an exchange/credit, the customer is responsible for shipping costs (delivery confirmation, etc) involved in the returning of the item. Broad Street is not responsible for lost, stolen or damaged items being returned. Please contact Broad Street prior to shipping your return so we can anticipate your package delivery. Tracking information is requested.
Items returned/exchanged without prior notification will not be accepted and be returned to sender.
Refunds are not available at this time, thank you for your understanding. -
Our collection of jewelry is available online, Etsy and a select array of retailers throughout the Chicagoland.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.