ORDERS + PAYMENT
Items are handcrafted and made-to-order in the order in which they are received. Please allow 3-5 business days from time of purchase to process and ship in-stock items. Made to order items will ship 7-10 business days from time of purchase. Broad Street will be in touch if your item will require more time to ship.
Payment must be received before items are shipped.
Please allow 3-5 business days to process and ship in-stock items and 7-10 business days to make and ship made-to-order items. Shipping costs will be added to your total upon checkout.
Purchases are shipped USPS Priority with tracking and insurance on both Domestic and International orders. For additional upgrades, such as expedited shipping (Fed Ex, UPS), please contact Broad Street prior to placing your order. We will do our best to accommodate your request.
Broad Street is not responsible for packages lost or stolen due to incorrect shipping addresses.
EXCHANGES + RETURNS
Exchanges/Credits are accepted until 14 days after item is received. Custom/altered/personalized items are non returnable/eligible for exchange.
In the event of an exchange/credit, the customer is responsible for shipping costs (delivery confirmation, etc) involved in the returning of the item. Broad Street is not responsible for lost, stolen or damaged items being returned. Please contact Broad Street prior to shipping your return so we can anticipate your package delivery. Tracking information is requested.
Items returned/exchanged without prior notification will not be accepted and be returned to sender.
Refunds are not available at this time, thank you for your understanding.
CARE AND REPAIRS
Repairs happen and are anticipated with jewelry, being that it is worn and loved everyday. Please contact Sara if you would like to have an item repaired. Items are evaluated case by case for repair
CUSTOM ORDERS + WHOLESALE
Wholesale Orders are welcome. Please contact Broad Street for current line sheet and wholesale selection.
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